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GLOSSARY

Debts or receivables

The schedule of work a Member RMA processes in order to try and collect debts (also known as a Workflow)

On-going debts being collected

Profitable enough to warrant a cost investment

The levels of professionalism in approach an RMA can demonstrate e.g the training of its agents, how data is protected by the RMA, how secure are its payments process and client money, once debts have been collected etc

The arrangement whereby debt collection services are offered on a “commission on collection” basis

Criminal records bureau checks

A company, an organisation or individual who places debts for collection onto the Metwork platform

Group of debts/accounts/receivables

The layout of the debt information (usually on an excel file) that is transferred to the RMA.

  • (a) The age of the debt. The older it is the more difficult it is to collect
  • (b) the quality of the contact data supplied. Is there a phone number, an email, a work telephone number, the full address available etc? The less the amount of contact data available the more the Member has to do to find it.
  • (c) The level of dispute around the debts. Are people refusing to pay because services haven’t been carried out or information hasn’t been supplied?
  • (d) Amount of work already processed to try and collect the debts. How many letters, emails and calls have been sent/made and have the debts been placed with another agency prior to placing on Metwork?

RMAs based in the same country as the debt placer.

Formal checking process to establish the business credentials of a party

Secure online facility provided by RMAs (Metwork members) that supplies information and analysis to the debt placer on the progress of their accounts.

Laws and guidance governing the work of collection agencies

A formal procurement process where multiple bidders are invited to submit a detailed proposal

Materials and know-how that specifically are the creation of a particular party and as such are subject to ownership rights.

The debt collection system that the RMA( Metwork Member) works on.

A Receivables Management Agency or RMA, better known as a debt collection agency who may place bids to collect your accounts.

A company, an organisation or individual who places debts for collection onto the Metwork platform.

A rapid procurement process. Usually sent to “preferred potential bidders”

Amounts of debt that have been collected

If no debt has been collected in that reporting period the RMA must record a 0, as opposed to not recording a figure.

One payment based on a forecast of how much debt will be collected

Group of debts/accounts/receivables

Would be considered by all interested parties as a “fair proposal” based on the information supplied

Debts or accounts

The amount of debt that a member RMA predicts will be collected.

Receivables Management Agency/ Metwork member

A formal procurement process where multiple bidders are invited to submit a detailed proposal.

An amount an RMA will charge for finding someone who has disappeared from an address

Sending the debt amounts and personal information to the RMA so they can start collecting them

A legal action resulting in a court judgment awarded against the defendant

To cancel a placement of debts already on the Metwork platform

The difference it costs a Member to collect a debt and the commission they earn from collecting it.

Privacy Policy

Metwork (UK) Limited is a company trading in the UK under Company Number 07673802

Metwork (UK) Limited Privacy Policy

  1. About Metwork
  2. Primary activities
  3. How and why we use information
  4. International transfer
  5. Security
  6. Website
  7. Debt information, invoices and payments
  8. Requests for information and correction of information
  9. Policy updates
  10. 10.Data protection contact

1. About Metwork

Metwork (UK) Limited is a company registered in England and Wales, company registration number 07673802, registered office: 3 Manchester Park, Tewkesbury Road, Cheltenham, Gloucestershire, UK, GL51 9EJ Metwork takes its responsibilities for the protection of its’ Client data very seriously and ensures it is compliant with recognised best industry practice in all its data gathering, storage and processing activities. THE COMPANY WORKS OPENLY WITH:
  • the Information Commissioners Office (ICO) (The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals). Metwork holds the requisite ICO licence.
  • The company is not currently authorised and regulated by the Financial Conduct Authority (FCA) (The FCA is the conduct regulator for financial services firms and financial markets in the UK and the prudential regulator for some of those firms) but keeps this position under review and, where applicable, will seek always to adhere to FCA Principles regarding data gathering, storage and processing of Client data. Metwork however, does not gather, store or process and consumer, individual or company data relating to indebtedness.

2. Primary Activities


The Company’s primary activity is in marketing the provision of debt collection services provided by its Members, all of whom are debt collection agencies. This provision also includes the possibility of “Users” who use Metwork’s facilities selling their debts. Users place detailed information (but not personal information) about accounts they are owed money on for Members to bid, to work or buy. Metwork (UK) Limited only ever uses the information provided to them for the purpose it was originally provided for.

Metwork (UK) Limited will never sell or pass any data used for its primary business purpose to any third party.

3. How and why we use information

The Company has established clear guidelines on why Personal Data is being processed. Metwork has provided the following breakdown depending on whose data is being processed and for what purpose.

STAFF

When Metwork (UK) Limited processes Personal Data for its Staff, it is a Data Controller.

The Lawful Basis for processing our Staff’s data falls in to the category of Legal Obligation.

An employer needs to process Personal Data to comply with its Legal Obligation to disclose employee salary details to HM Revenues and Customs (HMRC). Further details can be found at www.gov.uk/government/organisations/hm-revenue-customs

In the UK all employers are required to ensure all prospective and current staff are legally working in the UK. Legislation, such as the Immigration, Asylum and Nationality Act 2006, outlines such requirements. Employers also have a legal requirement to hold employees next of kin records. Consent is not required from the next of kin to store their details. Metwork (UK) Limited provides its staff with compensation and benefits when in employment. For Metwork to offer its staff these services Personal Data will be shared with an agreed supplier who will become a Data Processor.

CLIENTS / USERS

When Metwork works with clients (called Users) it completes due diligence exercises on the Users themselves before engaging in business activities.

The Lawful Basis for processing Personal Data in this circumstance is a Legal Obligation.
A financial institution relies on the legal obligation imposed by the Part 7 of Proceeds of Crime Act 2002 to process personal data in order submit a Suspicious Activity Report to the National Crime Agency when it knows or suspects that a person is engaged in, or attempting, money laundering.

DEBT COLLECTION AGENCIES

When Metwork works with Debt Collection Agencies  (called RMAs which stands for Receivables Management Agencies), who are “Members” of Metwork,  it completes due diligence exercises on the Members themselves before engaging in business activities.

The Lawful Basis for processing Personal Data in this circumstance is a Legal Obligation.
A financial institution relies on the legal obligation imposed by the Part 7 of Proceeds of Crime Act 2002 to process personal data in order submit a Suspicious Activity Report to the National Crime Agency when it knows or suspects that a person is engaged in, or attempting, money laundering.

CREDIT REFERENCE AGENCY INFORMATION NOTICE (CRAIN)

In order to provide support of our Primary Activities, Metwork may use Credit Reference Agencies (CRA). Metwork will use a CRA to verify Staff, Client, and Member identities, to prevent criminal activity, fraud and money laundering.

To do this, Metwork will supply personal information to CRAs and they will give us information about these parties. The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail via the three CRA’s. Clicking on any of these three links will take you to the same CRAIN documentation:

4. International transfer

If Metwork are required to transfer Client or Member data outside of the European Economic Area (EEA) they would only do so in a way that is consistent with and which respects the UK laws on Data Protection and the GDPR.

5. Security

Metwork is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, it has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.

6. Website

You can use the Metwork website to make contact. There is a Contact Form on the ‘Contact Us’ page that requests your name and email address. If you are a potential Client (User) or Member (Debt Collection Agency) your contact form detail will be added to your account if Metwork is provided with sufficient details to enable the processing of that information. If it is not provided with details that enable it to recognise how the information you provide should be processed, it will strive to delete the information as it has no lawful basis for processing that data.

COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Metwork uses traffic log cookies to identify which pages are being used. This helps to analyse data about web page traffic and improve the website in order to tailor it to Metwork’s Users and Members needs. The information is used only for statistical analysis purposes and then the data is removed from the system. Overall, cookies help provide you with a better website, by enabling the monitoring of which pages you find useful and which you do not. A cookie in no way gives Metwork access to your computer or any information about you, other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WEB LINKS

Links to other websites are outside of Metwork’s control. Therefore, they cannot be responsible for the protection and privacy of any information you provide on such sites.

7. Debt Information, Invoices and Payments

Metwork only records details relating to debt portfolios but not the personal details of customers of the Users (clients) who own those debts. Its records system will record, store and process business contact information relating to Users, most of whom will be businesses and Members (debt collection agencies). It will also record, store and process information about amounts of collections of debt being made by Members (but not from whom that money is being collected) and will raise invoices in response to such information and track when payments are (or are not) made. It will also record and store performance data relating to Members and the conduct and details of any complaints from Members about Users, Users about Members, Users about Users and Members about Members. It does not currently record, store or process any banking information belonging to clients or Members.

8. Requests for information and correction of information

Please contact admin@metwork.co  to request a copy of the information  processed. Please note, to ensure Metwork is not sharing Personal Data with unauthorised individuals, you will be asked to verify your name and address before they release any Personal Data. If you believe that any information being held on you is incorrect or incomplete, please contact Metwork as soon as possible so that any incorrect information can be promptly corrected.

9. Policy updates

This Policy was updated 3rd June 2021. Metwork may wish to update its policy at any time. A new Privacy Policy will be published and made available if there are any changes to your rights or how your Personal data is processed.

10. Data protection contact

Any questions relating to this Privacy Policy or Data Protection should be directed to admin@metwork.co  or via the Company address.

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