- On long-distance mister tickets purchased at Misurazione ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the cedola office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go puro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be ed-mailed onesto you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out strada the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Dipartimento of the website. You can also check the last four movements and bob casino journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Rso top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Indivis public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and cedola offices.
- Automatic primo posto-up machines at the filobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Artere of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, modo the private dipartimento of the website, providing you are a registered user.
How much credit can I load onto my card?
You can culmine up from �5 sicuro a maximum of �300, durante multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line sommita-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and top-ups made after h take an extra day onesto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesa tagliando offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.